Delivery Policy
2021-10-13 Nova Sofa

--All purchases will only be delivered upon full payment and clearance either via bank transfer or credit card payment.


--All orders are usually dispatched with tracking within 3 business days. Once shipped, standard delivery is within 3-7 working days from the date of successful order if stock is available.

 

--In instances where there is a special request, delivery lead-time will be subject to availability but we will keep customers well informed of their status of the order.

 

--Due to import restrictions and strict requirements in other countries, we are unable to deliver every item internationally. Refer to each product's eligibility for international delivery. For further inquiries, please contact us.

 

--The shipping fee is calculated according to the weight or volumetric weight whichever is higher. The final shipping and handling cost can be calculated from the Shopping Cart and the shipping cost is final.

 

--To ensure the safety of your goods, we strongly suggest that you open your shipment for inspection at the time of delivery before signing for it. If you find the following during inspection:


Damage: you shall refuse to take delivery of the shipment and lodge a complaint with the courier service company

Missing items or wrong items in shipment: when signing for the delivery you may list the names, quantity, and other information of missing items and lodge a complaint with the courier service company.





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